Customers may return Velowave accessories and / or replacement parts purchased via Ebikeboomers.com in new and unused condition within 14 days of receipt subject to the following conditions:
- Any returned accessory or replacement part must be sealed and unopened, in the same packaging and condition in which the customer received it
- Returned accessories or replacement parts must be unused, free of wear and tear, dirt, dust, fragrance or other signs of use
- A sent-out shipping & restocking fee of USD $20 per returned item will be deducted from any refund due
- Customer will be responsible for arranging and paying for return shipping, the cost of which may vary depending on the carrier selected.
Please Note: If a customer chooses to arrange for return shipment themselves, it will be the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Neither Ebike Boomers LLC nor Velowave will be responsible for damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable / non-refundable items
Used products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage or malfunction covered by Velowave’s warranty, and then only after receipt of approval for the return.
To request assistance with a return, please contact Ebike Boomers LLC by phone at +1 (855) 205-7700 or by email at info@ebikeboomers.com.
For a complete description of the the Returns policy for Velowave products, choose this link: https://www.ebikeboomers.com/pages/velowave-returns-policy.
